Building trust in projectstakeholder relationships
Identifieur interne : 001471 ( Main/Exploration ); précédent : 001470; suivant : 001472Building trust in projectstakeholder relationships
Auteurs : Jan Terje Karlsen [Norvège] ; Ketil Gre [Norvège] ; Mona Jensvold Massaoud [Norvège]Source :
- Baltic Journal of Management [ 1746-5265 ] ; 2008-01-11.
Abstract
Purpose The purpose of this study is to investigate how trust can be built in a relationship between a project and its stakeholders. Designmethodologyapproach The empirical data are based on a qualitative case study with indepth interviews following a semistructured approach. A Norwegian project, the new opera house, is studied. This is a large public construction project, with a great deal of media and public attention by Norwegian society. Findings The study results show that trust is built in a projectstakeholder relationship by improving communication skills, behaving reliably, showing commitment, being sincere, benevolent and competent, obtaining and acting with integrity, working towards reaching project milestones and establishing common goals. Research limitationsimplications Future research should investigate other scenarios, types of projects, cultures and countries, so that these findings may be generalized. Practical implications This research concludes that trust is important for building a wellfunctioning business relationship. Trust can be seen as a result of good projectstakeholder relations, and trust is reciprocal. Trust is something that must be earned, and it can be easily lost. Originalityvalue How to build trust in projectstakeholder relationships is studied in this research paper.
Url:
DOI: 10.1108/17465260810844239
Affiliations:
Links toward previous steps (curation, corpus...)
- to stream Istex, to step Corpus: 000473
- to stream Istex, to step Curation: 000473
- to stream Istex, to step Checkpoint: 000491
- to stream Main, to step Merge: 001491
- to stream Main, to step Curation: 001471
Le document en format XML
<record><TEI wicri:istexFullTextTei="biblStruct"><teiHeader><fileDesc><titleStmt><title xml:lang="en">Building trust in projectstakeholder relationships</title><author><name sortKey="Terje Karlsen, Jan" sort="Terje Karlsen, Jan" uniqKey="Terje Karlsen J" first="Jan" last="Terje Karlsen">Jan Terje Karlsen</name></author><author><name sortKey="Gre, Ketil" sort="Gre, Ketil" uniqKey="Gre K" first="Ketil" last="Gre">Ketil Gre</name></author><author><name sortKey="Jensvold Massaoud, Mona" sort="Jensvold Massaoud, Mona" uniqKey="Jensvold Massaoud M" first="Mona" last="Jensvold Massaoud">Mona Jensvold Massaoud</name></author></titleStmt><publicationStmt><idno type="wicri:source">ISTEX</idno><idno type="RBID">ISTEX:E29EB39691B9F96BFECD997B94B8DAE4404E1ED0</idno><date when="2008" year="2008">2008</date><idno type="doi">10.1108/17465260810844239</idno><idno type="url">https://api.istex.fr/document/E29EB39691B9F96BFECD997B94B8DAE4404E1ED0/fulltext/pdf</idno><idno type="wicri:Area/Istex/Corpus">000473</idno><idno type="wicri:Area/Istex/Curation">000473</idno><idno type="wicri:Area/Istex/Checkpoint">000491</idno><idno type="wicri:doubleKey">1746-5265:2008:Terje Karlsen J:building:trust:in</idno><idno type="wicri:Area/Main/Merge">001491</idno><idno type="wicri:Area/Main/Curation">001471</idno><idno type="wicri:Area/Main/Exploration">001471</idno></publicationStmt><sourceDesc><biblStruct><analytic><title level="a" type="main" xml:lang="en">Building trust in projectstakeholder relationships</title><author><name sortKey="Terje Karlsen, Jan" sort="Terje Karlsen, Jan" uniqKey="Terje Karlsen J" first="Jan" last="Terje Karlsen">Jan Terje Karlsen</name><affiliation wicri:level="1"><country xml:lang="fr">Norvège</country><wicri:regionArea>Norwegian School of Management, Oslo</wicri:regionArea><wicri:noRegion>Oslo</wicri:noRegion></affiliation></author><author><name sortKey="Gre, Ketil" sort="Gre, Ketil" uniqKey="Gre K" first="Ketil" last="Gre">Ketil Gre</name><affiliation wicri:level="1"><country xml:lang="fr">Norvège</country><wicri:regionArea>Norwegian School of Management, Oslo</wicri:regionArea><wicri:noRegion>Oslo</wicri:noRegion></affiliation></author><author><name sortKey="Jensvold Massaoud, Mona" sort="Jensvold Massaoud, Mona" uniqKey="Jensvold Massaoud M" first="Mona" last="Jensvold Massaoud">Mona Jensvold Massaoud</name><affiliation wicri:level="1"><country xml:lang="fr">Norvège</country><wicri:regionArea>Norwegian School of Management, Oslo</wicri:regionArea><wicri:noRegion>Oslo</wicri:noRegion></affiliation></author></analytic><monogr></monogr><series><title level="j">Baltic Journal of Management</title><idno type="ISSN">1746-5265</idno><imprint><publisher>Emerald Group Publishing Limited</publisher><date type="published" when="2008-01-11">2008-01-11</date><biblScope unit="volume">3</biblScope><biblScope unit="issue">1</biblScope><biblScope unit="page" from="7">7</biblScope><biblScope unit="page" to="22">22</biblScope></imprint><idno type="ISSN">1746-5265</idno></series><idno type="istex">E29EB39691B9F96BFECD997B94B8DAE4404E1ED0</idno><idno type="DOI">10.1108/17465260810844239</idno><idno type="filenameID">2950030101</idno><idno type="original-pdf">2950030101.pdf</idno><idno type="href">17465260810844239.pdf</idno></biblStruct></sourceDesc><seriesStmt><idno type="ISSN">1746-5265</idno></seriesStmt></fileDesc><profileDesc><textClass></textClass><langUsage><language ident="en">en</language></langUsage></profileDesc></teiHeader><front><div type="abstract">Purpose The purpose of this study is to investigate how trust can be built in a relationship between a project and its stakeholders. Designmethodologyapproach The empirical data are based on a qualitative case study with indepth interviews following a semistructured approach. A Norwegian project, the new opera house, is studied. This is a large public construction project, with a great deal of media and public attention by Norwegian society. Findings The study results show that trust is built in a projectstakeholder relationship by improving communication skills, behaving reliably, showing commitment, being sincere, benevolent and competent, obtaining and acting with integrity, working towards reaching project milestones and establishing common goals. Research limitationsimplications Future research should investigate other scenarios, types of projects, cultures and countries, so that these findings may be generalized. Practical implications This research concludes that trust is important for building a wellfunctioning business relationship. Trust can be seen as a result of good projectstakeholder relations, and trust is reciprocal. Trust is something that must be earned, and it can be easily lost. Originalityvalue How to build trust in projectstakeholder relationships is studied in this research paper.</div></front></TEI><affiliations><list><country><li>Norvège</li></country></list><tree><country name="Norvège"><noRegion><name sortKey="Terje Karlsen, Jan" sort="Terje Karlsen, Jan" uniqKey="Terje Karlsen J" first="Jan" last="Terje Karlsen">Jan Terje Karlsen</name></noRegion><name sortKey="Gre, Ketil" sort="Gre, Ketil" uniqKey="Gre K" first="Ketil" last="Gre">Ketil Gre</name><name sortKey="Jensvold Massaoud, Mona" sort="Jensvold Massaoud, Mona" uniqKey="Jensvold Massaoud M" first="Mona" last="Jensvold Massaoud">Mona Jensvold Massaoud</name></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
EXPLOR_STEP=$WICRI_ROOT/Wicri/Musique/explor/OperaV1/Data/Main/Exploration
HfdSelect -h $EXPLOR_STEP/biblio.hfd -nk 001471 | SxmlIndent | more
Ou
HfdSelect -h $EXPLOR_AREA/Data/Main/Exploration/biblio.hfd -nk 001471 | SxmlIndent | more
Pour mettre un lien sur cette page dans le réseau Wicri
{{Explor lien
|wiki= Wicri/Musique
|area= OperaV1
|flux= Main
|étape= Exploration
|type= RBID
|clé= ISTEX:E29EB39691B9F96BFECD997B94B8DAE4404E1ED0
|texte= Building trust in projectstakeholder relationships
}}
| This area was generated with Dilib version V0.6.21. |  |